Privacy Policy

Last updated 16th October 18

We are serious about protecting the privacy of our users. This Privacy Policy describes how we use and protect your personal data. It applies to Your Place Robe, any subdomains thereof and any other websites where this policy is linked to in the footer of the page and any mobile application of such Your Place Robe websites (which we have collectively called the “Site” in this policy).

The Site is operated by Yarrambee Trust owners of the Holiday rental accommodation known as Your Place Robe. The terms “users” or “you” as used in this Privacy Policy, refer to Travellers, who use the Site to look for properties to let, property owners and managers who list properties for let on the Site and other users who use software or other tools or services we provide on a Site. It also applies to other visitors to our site – for example those applying for a job through the Site.

We use information collected about you as explained in this Privacy Policy. The Site may contain links to third parties’ websites. We’re not responsible for the privacy practices or the content of those websites. The Site may also contain links to terms and conditions and privacy policies of third party providers who provide tools or services on a Site. Therefore, please read carefully any privacy policies on those links or websites before either agreeing to their terms or using those tools, services or websites.

By providing information to us when searching for a property, using any tool or service on a Site or otherwise using the Site, you expressly agree to this Privacy Policy and our terms of use. This Privacy Policy was last updated on the date set forth above and applies from that date. We may occasionally amend this Privacy Policy to reflect regulatory requirements, advances in technology, Site updates and changes in our information collection and disclosure practices. Any new policy will automatically be effective when it is published on a Site. You should therefore return here regularly to view our most up to date Privacy Policy. You should also print a copy for your records.

 

Who processes your personal data, and where?

Your personal data (also referred to as personal information) – that is, data that identifies you, or from which you are reasonably identifiable – will be collected, processed, stored and used by us.

We do not knowingly collect or process data from anyone under the age of eighteen (18) years old.

Your Place Robe sites may also use Google Analytics to gather statistics on site usage. This may involve the use of cookies. There are more details in our Cookie Notice and in Google’s own privacy policy. Google may aggregate data they collect from their various services including Google Analytics, Google Translate, Google Maps and YouTube. You acknowledge and accept that Your Place Robe Group has no control over Google’s data collection. We strongly advise you to look at Google’s privacy policy for details of their data collection practices. You can find more information about how Google uses data here: https://www.google.com/policies/privacy/partners/. If you want to opt out from Google Analytics, please check here: https://tools.google.com/dlpage/gaoptout.

 

The information we gather

At various times you may give your personal data to us. For example, in order to send a booking request or inquiry from you we may need to know all or some of the following: your full name, address, telephone number, e-mail address, your current location, and, in the case of a listing, a method of payment. You may also give personal data to us at other times, such as when registering on the Site or when submitting a listing for a property. We also receive your personal information when you set up financial account information for payment processing. You do not have to provide your personal information to us, but if you don’t do so we may not be able to provide some of the goods or services that you have requested from us. We may also gather information from cookies or web beacons. You can find out more about how they operate in the relevant section of this policy below. We also collect IP addresses, mobile device identifier details, your location, navigation and click-stream data, the time of accessing the Site, homes you viewed, what you searched for, the duration of your visit, and other details of your activity on the Site. If you ask us to connect with other sites (for example if you ask us to connect with your Facebook account) we may get information about you that way too. In connection with electronic communications we facilitate through a Site, we use electronic or manual checks to monitor such communications for trust and security purposes. For further details on how we collect personal data, see Surveys and Communications below. We obtain data from you either by you inputting your personal details, by the automatic collection of information about you as you use the Site, when we speak to you, or from third parties. Third party information may include financial information from our payment processor partners that we use to update our records and to prevent and detect fraud, information from your mobile provider if you are accessing the Site over a mobile device or information from a third party such as a social media or travel opinions site where you have asked us to share your data with them.

 

How we use your personal data

Our primary purpose in collecting your personal data is to provide you with the services you request and those which we believe will optimize your use of the Site. You agree that we may use your personal data for the following purposes:

• For the services provided on the Site or to support your request;
• To contact you from time to time with user or service updates;
• To send other messages that help us provide our services on the Site;
• To assist people you have done (or have agreed to do) business with. For example if you are an owner and a Traveller who has booked or inquired with you needs your details we may pass them on. If you are a Traveller and an owner you have booked with needs to contact you we may give them your details;
• To customize, measure, report on and improve our services, content and advertising;
• To promote services related to the Site or those of Your Place Robe our affiliates;
• To compare information for accuracy, update our records, and verify it with third parties;
• To prevent, investigate or prosecute activity we think may be potentially illegal, unlawful or harmful; and
• To enforce our Privacy Policy and/or our Terms and Conditions or any other purpose referenced herein or therein.

We collate statistics about site traffic, sales and other commercial information which we pass onto third parties to assist us with improving the services we provide to you. We also use demographic information to tailor the Site and we share that information with third parties so that they can build up a better picture of our customer base and general consumer trends.

 

How We May Disclose Your Personal Data

We may disclose your personal data to enforce our policies, or where we are permitted (or believe in good faith that we are required) to do so by applicable law, such as in response to a request by a law enforcement or governmental authority, or in connection with actual or proposed litigation, or to protect our property, people and other rights or interests.

We may also share your personal data with:

• one of our partners if you’ve requested their services or if you’ve requested to be provided with information by them;
• the provider behind Your Place Robe Liability Insurance, including Traveller information related to covered stays;
• another member if you have done business with them;
• a third party performing services on our behalf, such as to process payments;
• companies in the Your Place Robe and/or affiliates; or
• other companies or business entities, for example if we are thinking of a merger with or sale to that company or business entity;
• other companies we work with to feature all or part of the property listings or otherwise provide promotional or other services related to our or Your Place Robe Group’s business. This might include featuring your listings and photographs on other websites;
• any third party you have asked us to share your personal data with – such as Facebook if you have asked us to connect with your Facebook account; or
• any legal or governmental entity pursuant to a subpoena or other legal request, or as necessary to remit certain taxes in the course of processing payments.

You may have accessed our Site through a hyperlink from the website of one of our partners. If so, you consent to your personal details and purchase information, including behavioural patterns, being shared with that trading partner in accordance with our contractual relationship with them.

In the event that any part of the Your Place Robe Group is sold, or some of its assets transferred to a third party, your personal information, as a valuable asset, may also be transferred. Potential purchasers and their advisors may have access to data as part of the sale process. We will request the acquiring party to follow the practices described in this Privacy Policy with respect to previously collected information. Nevertheless, we cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Privacy Policy. Similarly, your personal information may be passed on to a successor in interest in the unlikely event of a liquidation, bankruptcy, or administration. Our customer database could be sold separately from the rest of the business, in whole or in a number of parts. It could be that the purchaser’s business is different from ours, too.

 

Communications

We may offer different communications from time to time intended to enhance the services we or they offer. Users may cancel their subscription to these communications at any time, although it may take a short while for the changes in your preferences to become effective.

 

Surveys

We also use surveys to collect information about our users. From time to time, we request users’ input in order to evaluate potential features and services. The decision to answer a survey is completely yours. We use information gathered from surveys to improve our services.

 

Games

From time to time we may provide games on the Site. These games may allow for connectivity with other users or third parties. The rules for each game will specify how the information gathered from you will be used and disclosed if it is different than as described in this Privacy Policy. If that is the case you consent to your personal data being used and transferred accordingly.

 

Mobile Applications

When you download or use apps relating to our websites, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services. If you have questions about how to disable your device’s location services, we recommend you consult your device’s manual, or contact your mobile service carrier or your device manufacturer.

 

Telephone Calls

As well as collecting data online and from correspondence we may also speak with you face to face (for example at a Summit or other conference) or by telephone. We may record telephone conversations for quality assurance and training purposes. This Privacy Policy also governs those recordings and we keep this data in the same way that we keep other data. Recordings of calls may also be transferred to locations or processed worldwide

 

Inquiries and other Electronic Communications

Travellers may send inquiries to Your Place Robe or managers via clickable links on the listings on a Site. Further, Travellers and property owners or managers may communicate with each other via tools on a Site. If you choose to send an inquiry or booking request through these links, your personal information, including your email address and any other information you supply (unless the Site specifies otherwise), will be visible to the property owner or manager in question so that they might reply directly to you. Your details may also be sent to us and we have access to those communications even if you contact the property owner or manager directly. If property owners or managers and Travellers further engage in communications through a Site, we also have access to those communications, which we monitor for compliance and security purposes. Additionally those inquiries and messages may be hosted on, be processed by or transmit through our servers. If you engage in such communications and call the other party, you may be asked to leave a return telephone number. Do not share information in the e-mail or phone call that you are not prepared to allow such person and Your Place Robe Group to have, including, but not limited to, credit card and bank account information. In addition, inquiries and messages can be sent to the individual member you selected and to our system. Our customer service team may share such communications with property owners or managers. We may also from time to time, use third party e-mail servers to send and track receipt of such communications, and analyse the pattern of such communications for trust and security purposes as well as to gather data, such as inquiry and booking data (on an anonymous basis), to assist us in better understanding our business.

 

How Do We Protect Your Personal Information Once We Have It?

We take reasonable technical and organisational measures to guard against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no system is completely secure, we believe the measures implemented by the Site reduce our vulnerability to security problems to a level appropriate to the type of data involved. We have security measures in place to protect our user database and access to this database is restricted internally. However, it remains your responsibility:

• To protect against unauthorized access to your use of the Site;
• To ensure no one else uses the Site while your machine is logged on to the Site (including by logging on to your machine through a mobile, Wi-Fi or shared access connection you are using);
• To log off or exit from the Site when not using it;
• Where relevant, to keep your password or other access information secret. Your password and log in details are personal to you and should not be given to anyone else or used to provide shared access for example over a network; and
• To maintain good internet security. For example if your email account or Facebook account is compromised this could allow access to your account with us if you have given us those details and/or permitted access through those accounts. If your email account is compromised it could be used to ask us to reset a password and gain access to your account with us.

You should keep all of your account details secure. If you think that any of your accounts has been compromised you should change your account credentials with us, and in particular make sure any compromised account does not allow access to your account with us. You should also tell us as soon as you can, so that we can try to help you keep your account secure and if necessary warn anyone else who could be affected.

If you have asked us to share data with third party sites, however (such as Facebook) their servers may not be secure. Payment card and bank account information is generally stored by our payment processing partners and we contractually require them to keep that data secure. We also use third parties to help us optimize our Site flow, content and advertising (see below).

Note that, despite the measures taken by us and the third parties we engage, the Internet is not secure. As a result others may nevertheless unlawfully intercept or access private transmissions or data.

 

What are Cookies, Web Beacons and Clear GIFs and Why Do We Use Them?

A “cookie” is a small file placed on your hard drive by some of our web pages.   We, or third parties we do business with, may use cookies to help us analyse our web page flow, customise our services, content and advertising, measure promotional effectiveness and promote trust and safety. Cookies are commonly used at most major transactional websites in much the same way we use them here at our Site.

You may delete and block all cookies from this site, but parts of the site will not work. We want to be open about our cookie use.

Even if you are only browsing the Site, certain information (including computer and connection information, browser type and version, operating system and platform details, and the time of accessing the Site) is automatically collected about you. This information will be collected every time you access the Site and it will be used for the purposes outlined in this Privacy Policy.

You can reduce the information cookies collected from your device. An easy way of doing this is often to change the settings in your browser. If you do that you should know that (a) your use of the Site may be adversely affected (and possibly entirely prevented), (b) your experience of this and other sites that use cookies to enhance or personalise your experience may be adversely affected, and (c) you may not be presented with advertising that reflects the way that you use our and other sites. You find out how to make these changes to your browser at this site: www.allaboutcookies.org/manage-cookies/. Unless you have adjusted your browser settings so that it will refuse cookies, our system will send cookies as soon as you visit our Site. By using the Site you consent to this, unless you change your browser settings.

We gather and share information concerning the use of the Site by property owners and managers and Travellers with one or more third-party tracking companies for the purpose of reporting statistics. To do this, some of the pages you visit on our Site use electronic images placed in the web page code, called pixel tags (also called “clear GIFs” or “web beacons”) that can serve many of the same purposes as cookies.

Web beacons may be used to track the traffic patterns of users from one page to another in order to maximise web traffic flow. Our third-party advertising service providers may also use web beacons to recognise you when you visit the Site and to help determine how you found the Site.

Your browser or device may include “Do Not Track” functionality. Our information collection and disclosure practices, and the choices that we provide to visitors, will continue to operate as described in this Privacy Policy, whether or not a Do Not Track signal is received.

 

Phishing or False emails

If you receive an unsolicited email that appears to be from us or a property owner or manager that requests personal information (such as your credit card, login, or password), or that asks you to verify or confirm your account or other personal information by clicking on a link, that email was likely to have been sent by someone trying to unlawfully obtain your information, sometimes referred to as a “phisher” or “spoofer.” We do not ask for this type of information in an email. Do not provide the information or click on the link. Please contact us at yourplacerobe@gmail.com if you get an email like this.

 

Job applicants, current and former employees

If you use the Site to apply to work with us, we will use the information you supply to process your application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference, will not do so without informing you beforehand unless the disclosure is required by law. Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities. Your Place Robe Group is headquartered in Australia and employee and recruitment data is held there. By submitting an application to us, you acknowledge and agree that personal information contained in your application may be transferred outside the country in which you reside, and that you consent to any transfer of information outside the country in which you reside. These countries may not have similar data protection laws to those that apply in your country and may not offer the same level of protection as in other parts of the world, such as the European Union. However, if we transfer your personal data outside your country in this way, we will take steps to try to ensure that your privacy rights are protected in compliance with applicable data protection law and this Privacy Policy.

Once a person has taken up employment with us, we will compile a file relating to their employment. At that stage we will give you more details about how we hold employee details.

 

How do I correct or update my information?

You can ask to see, update or amend any information we hold on you by contacting us using the information below. We may charge you a reasonable fee for complying with any such request, where permitted under applicable local law. We may not be able to delete your personal information without also deleting your user account. You will not be permitted to examine the personal information of any other person or entity. In order to verify your identity, you may be required to provide us with personal information prior to accessing any records containing information about you. We may not accommodate a request to change or delete personal information if we believe doing so would violate any law or legal requirement, or cause the information to be incorrect.

We will honour any legal right that you have to access, modify or erase your personal information.

 

How do I opt-out of receiving marketing communications from you?

We will contact you from time to time for marketing purposes. Unless you have opted out, this could include contacting you by phone or email.

You may opt-out of receiving marketing communications from us by the following means:

1. Contact us at yourplacerobe@gmail.com ;
2. Follow the instructions included in each communication or newsletter;
3. Use the Unsubscribe button; or
4. Mail the request to us at 7 Albatross Close, Robe, South Australia, 5276

Please remember that if you change your preferences it may take a short time for those preferences to become effective.

 

How long will we keep your personal data?

We will retain your personal data only as long as is necessary for the purposes to which you consent under the Terms and Conditions and this Privacy Policy, or as is required by applicable law, and then we will delete it.

 

How do I contact you?

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, we encourage you to contact us at yourplacerobe@gmail.com